HGO technicians have installed over 200 networks and are experienced with wide area networks, fiber optics, and Internet connection options. HGO has designed, installed, configured and supported networks with as few as three workstations to as many as 250 workstations. HGO's high level of experience includes Novell Master Certified Network Engineers (MCNEs), Microsoft Certified System Engineers (MCSEs), Certified LAN Administrators (CNAs), and Certified IBM, Compaq, HP, Citizen and Okidata technicians. HGO is a Gold Authorized Novell Reseller in West Virginia. HGO's qualified staff completes projects effectively and efficiently using their experiences and certifications.

When you’re responsible for a network, your decision about service and support is as important as your choice of network products. You can count on HGO—your total support team—to provide you with a high level of quality and reliable service and support.

The HGO team provides a full range of support services that cover your network’s entire life cycle—from initial planning to daily operation and maintenance.

Planning (Understand and Design)
From the very beginning, HGO asks the right questions and provides real solutions to your unique business needs. Network installations begin with the analysis of your network requirements and connectivity needs including Internet. Once the analysis is complete, HGO completes the design of your network’s cable infrastructure. We provide:

• Site walk through
• Pre-implementation support
• Network planning and design
• Cable design
• Consulting services

Implementation (Install and Implement)
The knowledge and experience of the HGO total support team will help you build a solid network that your business can depend on for years to come. During the implementation of new networks, HGO will configure, install, test and complete the startup of your entire network. For clients interested in upgrading an existing network, HGO will test and verify your cable system to determine if it can support the proposed modifications. HGO provides:

• Cable infrastructure verification
• Hardware and software installation
• Network startup
• Consulting services

Operation (Support and Enhance)
After your network is up and running, the HGO team continues to meet your needs with on-site assistance, problem isolation, telephone consultation, and remote diagnostics. To simplify the maintenance of all equipment, HGO offers multi-vendor hardware maintenance service contracts. HGO provides:

• Hardware maintenance
• Network support
• Software support

Training (Instruct and Inform)
The teaching and support capability of the HGO team will help you acquire the necessary level of knowledge to manage and to realize optimum results from your network and network applications through on-site training and targeted classroom training individualized to your needs. HGO provides:

• On-site training
• Classroom training